Los Alamos National Laboratory IT Manager 2 in Los Alamos, New Mexico
Vacancy Name: IRC75775
Job Title IT Manager 2
Location Los Alamos, NM, US
Organization Name NIE-TS/ Telecommunications Services
Minimum Salary 108100
Maximum Salary 182500
What You Will Do
This position will be part of the NIE-TS group’s first line management team, providing planning, acquisition, implementation, and maintenance of the group's Voice over Internet Protocol (VoIP) telecommunications service center. The VoIP service support team handles support services for approximately 15,000 telecommunication devices including legacy analog phones. It also configures and supports service for call centers on campus. This position will oversee a team of telecommunications professionals who coordinate closely with other teams to provide a full range of communication services for Laboratory customers. This leadership position is responsible for managing the following services:
The VoIP service center that handles new service installations, trouble calls, and termination of service for approximately 15,000 end devices on campus.
Call center management services for approximately 40 call centers on campus.
Database management of telephone circuits and end user devices.
Reporting metrics on telecommunication service trends.
Maintenance of telephone services through telecom applications such as Broadsoft and Zervina.
Development and maintenance of new communication services for customers
Providing guidance and interpretation of policies and programs concerning assigned accounting functions.
Defining and recommending organizational objectives, developing specific short-term and long-range plans, and monitoring progress to assure work objectives are attained and schedules are met.
Identifying current and future needs of internal customers, and developing short-range plans.
What You Need
Minimum Job Requirements
Five or more years of experience in telecommunication systems, methodologies, tools and processes.
Knowledge of telephone installation, dispatch, and workload control.
Demonstrated knowledge of general business practices.
Ability to collaborate with customers and define requirements.
Ability to organize projects and teams and manage end-to-end work processes.
Ability to apply general accounting principles and monitor expenditures in support of programs and policies.
Thorough working knowledge of LANL process improvement and leadership initiatives.
Demonstrated leadership skills including selecting, retaining and developing team leads and obtaining high-quality work from staff.
Ability to translate technical terms to layperson's terms and present them to audiences outside of NIE and the Laboratory.
Skill in working closely with customers and suppliers to define expectations and mutual responsibilities.
Expertise in MS Office Applications
Demonstrated experience with the use of SharePoint 2010
Experience with federal facility rules and regulations on communication operations
Expertise in the use of COMIT (Communication Management Information Tool)
Demonstrated experience with the use of Geographic Information Systems (GIS)
Experience working with telecommunication or utility drawings and symbols
Demonstrated experience managing small teams and projects to meet established deadlines and objectives
Education: Position typically requires a bachelor’s degree and a minimum three years of related management experience, or an equivalent combination of education and experience.
Notes to Applicants
L or Q Clearance will be required.
For full consideration, please submit a comprehensive cover letter addressing the minimum job requirements.
Clearance: Q ( Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Please refer to Laboratory policy P701 for applicant eligibility.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to email@example.com or call 1-505-665-4444 option 1.
Where You Will Work
Located in northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns. The Network, Infrastructure, and Engineering-Telecommunications Service (NIE-TS) group is the organization at the Laboratory that handles the design, installation, and support of telecom services.
Appointment Type Regular
Contact Name Gonzales, Andrea Jo
Req ID: IRC75775