Telecommunications Professional 3 | Los Alamos, NM | Los Alamos National Laboratory

Telecommunications Professional 3

What You Will Do

The Network, Infrastructure, and Engineering-Telecommunication Services group (NIE- The Network, Infrastructure, and Engineering-Telecommunication Services group (NIE-TS) is seeking an experienced Telecommunication Professional 3 to provide VoIP and telephone support services at the LANL main campus. Regular and swing-shift hours. NIE-TS provides telecommunication technologies and services enabling science, research programs, and daily operations at LANL. The group provides the entire Laboratory with voice, wireless, data, and video communication services. Our diverse workforce enjoys a collegial work environment focused on creative problem solving, where everyone's opinions and ideas are considered. This is your chance to make a real difference in supporting communication services directly affecting scientific discovery and national security. The selected candidate will be responsible for installing, maintaining, and troubleshooting the Broadsoft VoIP system and ancillary telephone components. The candidate will also perform network switch configurations, installation, and maintenance. The candidate will also have demonstrated experience with computer network hardware such as routers, firewalls, and the software associated with these types of devices.

What You Need

Minimum Job Requirements:
  • Demonstrated experience performing system administration on production Linux systems. Linux operating system skills, RHEL6, 7 and or OEL6
  • Advanced knowledge of telecom hardware and software integration and testing.
  • Knowledge of network switching and routing
  • Experience implementing designs provided by engineering
  • Experience participating in network and telecom system projects
  • Understanding of troubleshooting principles regarding VoIP functions, networks, and general telephone services.

Education/Experience: Position requires a Bachelor's Degree and 8 years of related experience; or, an equivalent combination of education, industry certification, and experience directly related to the occupation.

Desired Qualifications:
  • Understanding of VoIP security architecture & components (e.g. firewalls, session border controllers)
  • Advanced knowledge of IP standards-based telecommunications protocols ( RSTP, SIP, RTP, TLS, SRTP, RTMP, SSL)
  • Knowledge and experience with video surveillance systems
  • Knowledge and experience with TDM telephony systems, specifically 5ESS and analog gateways
  • Experience engineering a solution, deploying the solution, and documenting the solution
  • Demonstrated experience with process development, delivery, and training
  • Experience with web services
  • Demonstrated ability to network effectively with other administrators and key contacts outside their area of expertise, both internal and external to the organization.
  • Demonstrated ability to manage frequent interruptions and changing priorities calmly; complete assignments without established procedures; be available, dependable, and punctual; work independently.

Location: This position will be located in Los Alamos, NM with the flexibility for the selected candidate to work from a location other than the primary location. Reporting onsite will be periodically required. Remote is at the discretion of management and can change at any time with appropriate notice.

COVID Vaccine: The COVID vaccine is mandatory for all Laboratory employees, on-site contractors, and on-site subcontractors unless granted an accommodation under applicable state or federal law. This requirement will apply to those working on-site, those teleworking, and all new hires.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: Along with your resume, please include a detailed cover letter explaining how you meet each of the minimum requirements and any of the desired qualifications.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
  • PPO or High Deductible medical insurance with the same large nationwide network
  • Dental and vision insurance
  • Free basic life and disability insurance
  • Paid maternity and parental leave
  • Award-winning 401(k) (6% matching plus 3.5% annually)
  • Learning opportunities and tuition assistance
  • Flexible schedules and time off (paid sick, vacation, and holidays)
  • Onsite gyms and wellness programs
  • Extensive relocation packages (outside a 50 mile radius)
Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance which requires US Citizenship except in extremely rare circumstances. Dependent upon position, additional authorization to access nuclear weapons information may be required that may or may not be available to dual citizens depending upon the circumstances.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to or call 1-505-665-4444 option 1.
Employment StatusFull Time