Software Packaging Specialist (Computing Systems Tec 5)
- Req. Number: IRC136686
- Organization : ICE-EIT/EasyIT Services
- City, State: Los Alamos, New Mexico
- Salary: $78,700 - $125,100
- Recruiter Name: Saadat, Isra Miraja Imani (Isra)
- Recruiter Email: isra@lanl.gov
What You Will Do
The EasyIT Services (ICE-EIT) team provides high-quality end-user support for hardware, software, and standardized software distribution. Our mission is to enhance user experience and drive efficiencies, ensuring we stay ahead in an ever-evolving technological landscape. As part of The Innovative Customer Experience (ICE) division, we are transforming our approach by proactively shaping services based on customer feedback.
As a Computing Systems Tec within the Software Asset Management (SAM) team, you will be responsible for centralized third-party software packages. You'll work closely with Quality Control to ensure software reliability, functionality, and security. When needed, you'll collaborate with vendors to troubleshoot software issues and ensure any residual risks are reviewed and approved by ISSO/ISSM. This role requires strong multitasking skills and the ability to quickly shift priorities as needed. Join us and be part of a team that is redefining software distribution and support!
Computing Systems Tec 5 (CST-5) ($76,00 - $122,200)
You will be part of a team of highly skilled IT personnel providing technical support services by maintaining institutionally approved software for Windows, macOS, and Linux operating systems. You will be working closely with I&T and Platform Owners to identify and configure 3rd party software in the Laboratory computing environment.
What You Need
Minimum Job Requirements:
Education/Experience:
Position requires a High School diploma or equivalency, and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
Work Location: The work location for this position is telework and is located in Los Alamos, NM. Telework is defined as working from offsite but within 2hours ground commute of this location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants:
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China, the Islamic Republic of Iran, the Democratic People's Republic of North Korea, and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.
The EasyIT Services (ICE-EIT) team provides high-quality end-user support for hardware, software, and standardized software distribution. Our mission is to enhance user experience and drive efficiencies, ensuring we stay ahead in an ever-evolving technological landscape. As part of The Innovative Customer Experience (ICE) division, we are transforming our approach by proactively shaping services based on customer feedback.
As a Computing Systems Tec within the Software Asset Management (SAM) team, you will be responsible for centralized third-party software packages. You'll work closely with Quality Control to ensure software reliability, functionality, and security. When needed, you'll collaborate with vendors to troubleshoot software issues and ensure any residual risks are reviewed and approved by ISSO/ISSM. This role requires strong multitasking skills and the ability to quickly shift priorities as needed. Join us and be part of a team that is redefining software distribution and support!
Computing Systems Tec 5 (CST-5) ($76,00 - $122,200)
You will be part of a team of highly skilled IT personnel providing technical support services by maintaining institutionally approved software for Windows, macOS, and Linux operating systems. You will be working closely with I&T and Platform Owners to identify and configure 3rd party software in the Laboratory computing environment.
- Ability to create and maintain new secure software deployments for Windows, macOS, and Linux.
- Test 3rd party applications, modify installers, prepare system administrator/end-user documentation, and update content in the software web store in a multi-platform environment.
- Work directly with software vendors to ensure that software installs and functions properly in the LANL environment.
- Managing virtual and physical equipment, including servers and workstations.
- Technical documentation and communications with non-experts.
- Manage completeness and accuracy of software investments as compared to license agreements.
- Working closely with SCCM, JAMF/Casper, QA/QC, partner organization, and service desk teams.
- Ensure that residual risk due to software behavior is appropriately approved by the ISSO/ISSM.
- Utilize the ServiceNow ticketing system to manage 3rd and 4th-tier support requests.
What You Need
Minimum Job Requirements:
- Demonstrated experience administering one or more of these operating systems: Windows, macOS, Linux (*nix).
- Demonstrated innovative problem-solving within a collaborative team environment.
- Knowledge in configuring, customizing, and implementing third-party software in an enterprise environment for example working in Adobe, AutoCAD, MATLAB, or similar.
- Excellent organizational, verbal, and written skills including meticulous attention to detail.
- Must have organizational skills, time management skills and outstanding customer service.
Education/Experience:
Position requires a High School diploma or equivalency, and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
- UNIX/Linux system administration experience
- JAMF administration experience
- SCCM administration experience
- Working knowledge or familiarity with Windows and/or Mac Server Administration
Work Location: The work location for this position is telework and is located in Los Alamos, NM. Telework is defined as working from offsite but within 2hours ground commute of this location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants:
- Please provide a comprehensive cover letter that details how you meet the qualifications for the position.
- At this level, additional training, certification, and/or education may be expected, including associate's degrees and graduation from technical institutions.
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China, the Islamic Republic of Iran, the Democratic People's Republic of North Korea, and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid maternity and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (paid sick, vacation, and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.
