Los Alamos National Laboratory Computing System Tec (Computing Systems Tec 4) in Los Alamos, New Mexico
What You Will Do
Join our world class computing organization! Experience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Institutional Systems Services (XIT-ISS) group. Our diverse work group consists of approximately 65 professionals, technicians, and students. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for XIT-ISS customers in a heterogeneous computing environment.
Computing Systems Tec 4 (CST-4) ($62,800 - $99,800)
The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:
Support Windows and Mac desktop systems on the unclassified network
Ticketmaster role and responsibilities
Resolve issues or fulfill requests through Windows and Mac remote desktop support
Troubleshoot issues through on-site field support
Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
Setup and installation of hardware and software
Providing outstanding customer service, including working with customers to resolve issues
What You Need
Minimum Job Requirements:
Demonstrated experience of Windows and Mac OS X system administration including utilizing Active Directory to proactively manage systems
Ability to resolve issues or fulfill requests through Windows and Mac remote desktop support
Experience troubleshooting problems using Bomgar, SCCM Remote, or similar desktop automation systems to remotely administer systems
Experience researching, installing, and troubleshooting, hardware, software and encryption issues
Experience working well in a team environment as well as working independently to provide outstanding customer service and resolve customer issues
Must have organizational skills, time management skills and outstanding customer service
Position typically requires a high school diploma and four-to-six years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.
UNIX/Linux system administration experience
JAMF administration experience
SCCM administration experience
Location: This position will be physically located in Los Alamos, NM.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
PPO or High Deductible medical insurance with the same large nationwide network
Dental and vision insurance
Free basic life and disability insurance
Paid maternity and parental leave
Award-winning 401(k) (6% matching plus 3.5% annually)
Learning opportunities and tuition assistance
Flexible schedules and time off (paid sick, vacation, and holidays)
Onsite gyms and wellness programs
Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served at least one year of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the one year of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader.Please refer to LaboratoryPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to firstname.lastname@example.org or call 1-505-665-4444 option 1.
Contact Name Gonzales, Andrea Jo
Vacancy Name: IRC83256
Organization Name XIT-ISS/Institutional Systems Services
Minimum Salary 62800
Maximum Salary 99800
Req ID: IRC83256
Category: Information Technology