Los Alamos National Laboratory Computing Systems Tec 4 in Los Alamos, New Mexico
What You Will Do
Join our world class computing organization! eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Institutional Systems Services (XIT-ISS) group. Our diverse work group consists of approximately 65 professionals, technicians, and students. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for XIT-ISS customers in a heterogeneous computing environment.
Computing Systems Tec 4 (CST-4) ($64,400 - $102,300)
The successful candidates will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:
Support Windows and Mac desktop systems on the unclassified network
TicketMaster role and responsibilities for the LANSCE Team
Resolve issues or fulfill requests through Windows and Mac remote desktop support
Troubleshoot issues through on-site field support
Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
Setup and installation of hardware and software
What You Need
Minimum Job Requirements:
Demonstrated experience of Windows, and Mac OS X desktop administration
Experience solving software and hardware issues
Experience troubleshooting problems using Bomgar, SCCM Remote, or similar desktop automation systems to remotely administer systems
Experience with hardware or software hard drive encryption
Experience implementing network security measures
Significant experience using a call tracking system including using it to resolve user issues
Extensive experience interacting with customers and peers in a professional and responsive manner
Exceptional work ethics and time management
Understanding and adhering to all Laboratory policies, procedures, and standards
Education/Experience :Position typically requires a high school diploma and four-to-six years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.
Vendor certification (Apple Mac or Microsoft Windows)
Knowledge of Linux desktop administration
JAMF administration experience
SCCM administration experience
This position will be part of the Laboratory’s Telework Pilot and may work from a remote/home location within a two-hour ground commute of the Laboratory. The Telework Pilot is in effect from Oct. 1, 2020 through Sept. 30, 2021, but may be shortened or extended at the manager’s discretion. Ability to report on-site is a must for this position.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid maternity and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (paid sick, vacation, and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q **(Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
- for access to classified matter.**
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to firstname.lastname@example.org or call 1-505-665-4444 option 1. Appointment Type Regular Regular
Contact Name Gonzales, Andrea Jo
Vacancy Name: IRC85996
Organization Name XIT-ISS/INSTITUTIONAL SYSTEMS SERVICES
Minimum Salary 64400
Maximum Salary 102300
Req ID: IRC85996
Category: Information Technology