Los Alamos National Laboratory OMBUDS Manager 5 in Los Alamos, New Mexico
What You Will Do
This is your chance to lead the Los Alamos National Laboratory Ombuds Office. For 25 years this office has served as a neutral, confidential, independent & informal resource to help members of the Laboratory workforce, technology transfer partners and others understand and navigate resources, policies, and formal mechanisms that are available to help resolve their issues or concerns.
In this role you will manage and direct the Ombuds Office in providing services consistent with the International Ombudsman Association’s (IOA) Standards of Practice and Code of Ethics. These services will include individual consultations around a wide variety of issues, facilitated processes such as mediation, and skills building activities in areas such as communication, management and professional development. In this position you will also be responsible for Ombuds Office administration and management, to include hiring, supervision & development of Ombuds staff. Finally, you will be expected to exercise good judgment in selecting methods, techniques and evaluation criteria for performing Ombuds duties, educating the workforce about the Ombuds Office, and reporting key trends to Laboratory leadership.
What You Need
Minimum Job Requirements:
You will need demonstrated excellent verbal and written communication & interpersonal skills, including but not limited to 1) presenting and teaching (executive management level interactions and skills training); 2) coaching (both groups and one-on-one); 3) listening (during individual consultations, facilitations and/or mediations); and 4) collaboration and relationship building inside and outside of the organization, and at all levels of the Laboratory. Ability to project empathy while maintaining neutrality.
For this role you must have expert skills for promoting resolution of conflicts and issues in the workplace, including 1) knowledge of and experience with various dispute resolution modalities; 2) basic knowledge of mental health issues and resources 3) knowledge of crisis intervention techniques and resources; 4) understanding of the IOA Standards of Practice and their application in daily Ombuds work. You will need to be able to help individuals and the Laboratory address concerns and achieve goals in creative, effective ways.
Possession of or ability to obtain credentialing as a Certified Organizational Ombuds Professional (CO-OP) is required.
Bachelor’s degree required, advanced degree preferred and a minimum of 12 years of applicable experience and/or combination of education and experience.
Training/certification in mediation and/or other dispute resolution modalities
In-depth knowledge of Laboratory culture, organizational structure, policies, procedures, processes and tools including employee complaint and grievance mechanisms
Familiarity with employment law and relevant state and federal compliance agency processes.
Previous supervisory experience
Experience creating and delivering professional development trainings
Experience interacting with and influencing senior management
Ability to articulate Ombuds’ value as part of a risk management system
Knowledge of DOE’s Technology Partnership Ombuds Program
Work Environment: Standard office environment, with maximized telework during COVID-19 pandemic. Some domestic travel may be necessary for job-required training & professional development.
Note to Applicants: For full consideration please attached a cover letter that details how you meet the requirements of the position.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid maternity and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (paid sick, vacation, and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served at least one year of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the one year of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader.Please refer to LaboratoryPolicy P701for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to email@example.com or call 1-505-665-4444 option 1.
Vacancy Name: IRC83255
Organization Name EA-OMBUDS / EA-OMBUDS Office
Minimum Salary 110400
Maximum Salary 186300
Req ID: IRC83255