Los Alamos National Laboratory Jobs

to Laboratory policy <a href="http://int.lanl.gov/policy/documents/P701.pdf">P701 </a>for applicant eligib
d circumstances. See <a href="https://www.directives.doe.gov/directives-documents/400-series/0472.2-BOrder">DOE Order 472.2 </a>for additional infor
ase send an email to <a href="mailto:applyhelp@lanl.gov">applyhelp@lanl.gov </a>or call 1-505-665-44

Job Information

Los Alamos National Laboratory Computing Systems Tec 3 in Los Alamos, New Mexico

What You Will Do eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Unclassified Systems Services (XIT-USS) group. XIT-USS consists of approximately 63 professionals, technicians, and students. The successful candidate will work in XIT-USS and will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services in a heterogeneous computing environment for XIT-USS customers.

Computing Systems Tec 3 (CST-3) ($52,200 – $80,800):

The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:

  • Support Windows and Mac desktop systems.

  • Resolve issues or fulfill requests through Windows and Mac remote desktop support.

  • Troubleshoot issues through on-site field support.

  • Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment.

  • Setup and installation of hardware and software.

  • Provide outstanding customer service, including working with customers to resolve issues.

  • Experience working well in a team environment as well as working independently.

What You Need

Minimum Job Requirements:

  • The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:

  • Entry level knowledge of Windows and Mac desktop systems

  • Ability to resolve issues or fulfill requests through Windows and Mac remote desktop support

  • Entry level experience in troubleshooting issues through on-site field support

  • Ability to install, configure and troubleshoot desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment

  • Experience working well in a team environment as well as working independently

  • Must have good time management, organization skills and outstanding customer service

Desired Skills:

  • Knowledge of or courses in network troubleshooting.

  • Courses taken or vendor certification (Windows or Mac).

Education Required: Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable.

Essential Job Functions (can perform with or without reasonable accommodation): General physical mobility; carrying 10-20 pounds.

Additional Details

Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements

  • for access to classified matter.

  • Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Please refer to Laboratory policy P701 for applicant eligibility.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.

Where You Will Work

Located in northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns.

XIT is responsible for the desktop and server support for computing environments at the Laboratory. The division is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs, and a technical services group that provides the enterprise level configuration management services for these computing environments.

Appointment Type

Regular

Regular

Contact Details
Contact Name Gonzales, Andrea Jo
Email andreag@lanl.gov
Work Telephone
Vacancy Name: IRC79311
Organization Name XIT-USS/XIT Unclassified Systems Service
Minimum Salary 52200
Maximum Salary 80800
Req ID: IRC79311
Category: Information Technology

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