EasyIT Store Team Leader (IT Manager 2)
- Req. Number: IRC140682
- Organization : ICE-EIT/EasyIT Services
- City, State: Los Alamos, New Mexico
- Salary: $125,200 - $211,300
- Recruiter Name: Vigil, Brittany Rose
- Recruiter Email: brittanyv@lanl.gov
What You Will Do
Innovative Customer Experience Division (ICE) is seeking an energetic, technical, and customer focused EasyIT Store Team Leader (IT Manager 2) to provide strategic leadership and operational oversight for the EasyIT Store and enterprise mobility functions at LANL, spanning locations at the Study Center and Santa Fe Pacheco site. These stores serve as centralized hubs for over 100 standardized IT products, including equipment utilized on both unclassified and classified networks. The EasyIT Team Leader directly oversees the delivery of high-impact services, such as same-day laptop and mobile deployments, to meet urgent technological needs. Leading a team of approximately 25 full-time staff and student workers, the IT Manager ensures consistent, high-quality service delivery, streamlined procurement, proactive inventory control, and effective management of a recharge-based budget to ensure cost recovery, compliance, and operational sustainability. The EasyIT Store Team Leader will lead a team in providing exceptional technical support while driving operational excellence for the ICE EasyIT Group (ICE-EIT).
ICE division consists of more than 350 talented Solution Architects, Computer Systems Professionals, and Computer System Technician employees who provide the varied Laboratory organizations with Information Technology experts who design, build, and support their mission-driven technical needs, on the unclassified and classified networks through several different service touchpoints. In addition, optimize the use of information technology, ensure seamless delivery and operation of IT services by monitoring system performance, applying configuration management practices, creating processes and standards for selection and implementation. The Innovative Customer Experience EasyIT (ICE-EIT) group plays a critical role in delivering standardized and efficient IT services that enhance the overall user experience.
As an important part of the ICE leadership team, the successful candidate's primary responsibilities include first level manager duties as defined for an IT Manager 2 position. In addition to leading and managing the team, the successful candidate will be responsible for the following:
Leadership
Technical and Operational Competence
Institutional Acumen
What You Need
Minimum Job Requirements:
Education/Experience: Position requires a Bachelor's Degree in Computer Science, Information Systems or related field from an accredited institution and 3 years related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.
Innovative Customer Experience Division (ICE) is seeking an energetic, technical, and customer focused EasyIT Store Team Leader (IT Manager 2) to provide strategic leadership and operational oversight for the EasyIT Store and enterprise mobility functions at LANL, spanning locations at the Study Center and Santa Fe Pacheco site. These stores serve as centralized hubs for over 100 standardized IT products, including equipment utilized on both unclassified and classified networks. The EasyIT Team Leader directly oversees the delivery of high-impact services, such as same-day laptop and mobile deployments, to meet urgent technological needs. Leading a team of approximately 25 full-time staff and student workers, the IT Manager ensures consistent, high-quality service delivery, streamlined procurement, proactive inventory control, and effective management of a recharge-based budget to ensure cost recovery, compliance, and operational sustainability. The EasyIT Store Team Leader will lead a team in providing exceptional technical support while driving operational excellence for the ICE EasyIT Group (ICE-EIT).
ICE division consists of more than 350 talented Solution Architects, Computer Systems Professionals, and Computer System Technician employees who provide the varied Laboratory organizations with Information Technology experts who design, build, and support their mission-driven technical needs, on the unclassified and classified networks through several different service touchpoints. In addition, optimize the use of information technology, ensure seamless delivery and operation of IT services by monitoring system performance, applying configuration management practices, creating processes and standards for selection and implementation. The Innovative Customer Experience EasyIT (ICE-EIT) group plays a critical role in delivering standardized and efficient IT services that enhance the overall user experience.
As an important part of the ICE leadership team, the successful candidate's primary responsibilities include first level manager duties as defined for an IT Manager 2 position. In addition to leading and managing the team, the successful candidate will be responsible for the following:
Leadership
- Oversee employee performance management, including coaching, mentoring, and development of staff.
- Recruit, retain, and nurture a high-performing team that meets operational objectives.
- Lead the team in adapting to change, improving processes, and achieving goals.
- Track and report on team performance using metrics to drive continuous improvement.
- Foster a culture of professionalism, innovation, and customer-focused service delivery.
Technical and Operational Competence
- Manage and optimize processes for IT inventory, ensuring compliance with organizational standards and cybersecurity requirements as required by the DOE/NNSA, LASO, OCIO.
- Support the management and oversight of key initiatives such as infrastructure refreshes, mobile device lifecycle upgrades, and the deployment of new hardware and software.
- Implement and support ICE best practices, services, and tools to promote standardized desktop and mobile configurations, streamlined provisioning, and enhanced security compliance.
- Ensure alignment with ITSM best practices and meets key performance objectives.
- Track projects, coordinate resources, and consistently meet milestones and deliverables in a fast-paced, customer service-oriented environment.
Institutional Acumen
- Build and maintain positive relationships with service providers and stakeholders to ensure seamless operations.
- Engage with multiple levels of management effectively.
- Collaborate across all divisions to align resources with operational goals.
- Manage team budgets, personnel, and property resources efficiently to achieve deliverables.
What You Need
Minimum Job Requirements:
- Knowledge of hardware and operating systems including system architectures, network infrastructures, and client server principles (classified and/or unclassified).
- Demonstrated expertise in desktop, laptop, and mobile device support, as well as familiarity with supporting backend infrastructure related to provisioning and deployment.
- Demonstrated understanding of LANL business practices such as charging practices, performance management, business stewardship, problem solving and conflict resolution.
- Experience utilizing a work ticket management system to intake work and gather metrics for continuous process improvement.
- Demonstrated experience with collaboration across organizational boundaries, and the ability to manage customer relationships in a positive and effective manner.
Education/Experience: Position requires a Bachelor's Degree in Computer Science, Information Systems or related field from an accredited institution and 3 years related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
- Active DOE L or Q clearance, or equivalent, transferable clearance
- Experience managing mobile devices utilizing a Unified Endpoint Management (UEM) solution.
- Experience researching and implementing technological solutions that enhance operations, improve customer experience, and align with business goals.
- Knowledge of ITSM principles and frameworks such as ITIL, with a focus on service governance and continuous improvement.
- Knowledge of the Information Architecture process and implementation of standards.
- Knowledge of project management principles to set project scope, schedule, priorities, and deliverables.
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High-Deductible medical insurance with the same large nationwide network
- Dental and Vision insurance
- Free basic life and disability insurance
- Paid maternity and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (paid sick, vacation, and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50-mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.
