Operations Support Specialist 2/3
- Req. Number: IRC138602
- Organization : WMS-3/Programmatic Mission Support Services
- City, State: Los Alamos, New Mexico
- Recruiter Name: Lujan, Oscar Rene
- Recruiter Email: olujan@lanl.gov
What You Will Do
This position will be filled at either the Operations Support Specialist 2 or Operations Support Specialist 3 level, depending on the skills of the selected candidate. Additional job responsibilities and job complexities will be assigned if the candidate is hired at the higher level.
The Weapons Mission Services, Programmatic Training & Mission Services group (WMS-3) is seeking a skilled Operational Support Specialist level 3 to support various projects within the Mission Services Team. The primary tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP).
The OSS-2/3 will report to the WMS-3 Mission Services team FLM. The selected individual will directly support other divisions with efficiency and accuracy, utilizing Microsoft Teams, Microsoft Excel, and various other software applications. The selected candidate must be a team player who will work side-by-side with Operational Support Specialists to support Weapons Production.
This position may require 24/7 coverage, which willinvolve working a shift/weekend schedule. Employees may be eligible for shift differential pay when assigned by their manager. Shift/weekend assignments are at the discretion of the manager.
Operations Support Specialist 2 ($71,200-$112,900)
Key responsibilities include:
Job Knowledge Summary:
Operations Support Specialist 3 ($85,900-$139,900)
In addition to the Operations Support Specialist 2 requirements outlined above, qualification at the Operations Support Specialist 3 level requires the following:
What You Need
Minimum Job Requirements:
Knowledge and Skills:
Knowledge of and experience in operational work, specifically in data management, metrics generation, and status reporting mechanisms. Demonstrated skillset in attention to detail with technical administrative processes and protocol.
Organization and Time Management
Demonstrated ability to organize, prioritize and follow-through to completion on multiple tasks, often under strict deadlines, with frequent interruptions, and changing priorities in a dynamic and fluid working environment. Ability in planning and executing to defined due dates, documenting actions completed, providing status on actions completed, and completing all work tasks with some direction.
Business Systems
Demonstrated knowledge and experience with the Microsoft Office Suite (particularly with Outlook, Excel, Word, Teams, and SharePoint) WebEx, Adobe applications, etc.
Critical Thinking
Proven ability to research, compile, and interpret technical data derived from multiple sources to produce reliable metrics, trends, and forecasts related to projects. Utilize data to recommend solutions.
Communication
Excellent interpersonal, verbal, and written communication skills while interacting effectively with people throughout the organization hierarchy and in partnership with internal support organizations. Ability to communicate program requirements and detailed elements to both technical and non-technical personnel.
Education and Experience at lower level:
Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.
Education and Experience at higher level:
Position requires a Bachelor's Degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable.
Desired Qualifications:
Special Skills/Knowledge
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Work Schedule: This position may require 24/7 coverage, which could involve working a shift schedule. Employees maybe eligible for shift differential pay when assigned by their manager. Shift assignments are at the discretion of the manager.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants:
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
HRP: This position is subject to the requirements of the DOE Human Reliability Program as specified in 10 Code of Federal Regulation, Part 712, §712.11. These requirements include on going drug and alcohol testing, as well as periodic medical and psychological evaluations.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.
The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email applyhelp@lanl.gov or call (505) 664-6947, opt. 3.
This position will be filled at either the Operations Support Specialist 2 or Operations Support Specialist 3 level, depending on the skills of the selected candidate. Additional job responsibilities and job complexities will be assigned if the candidate is hired at the higher level.
The Weapons Mission Services, Programmatic Training & Mission Services group (WMS-3) is seeking a skilled Operational Support Specialist level 3 to support various projects within the Mission Services Team. The primary tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP).
The OSS-2/3 will report to the WMS-3 Mission Services team FLM. The selected individual will directly support other divisions with efficiency and accuracy, utilizing Microsoft Teams, Microsoft Excel, and various other software applications. The selected candidate must be a team player who will work side-by-side with Operational Support Specialists to support Weapons Production.
This position may require 24/7 coverage, which willinvolve working a shift/weekend schedule. Employees may be eligible for shift differential pay when assigned by their manager. Shift/weekend assignments are at the discretion of the manager.
Operations Support Specialist 2 ($71,200-$112,900)
Key responsibilities include:
- Assists with the full lifecycle of Specific Process Instructions (SPIs), from requirements gathering to regulatory approval, ensuring alignment with Laboratory-wide procedural and operational excellence frameworks.
- Participate in high-level technical collaboration with Subject Matter Experts (SMEs) to author, validate, and optimize SPI content in support of production readiness and operational efficiency. Direct the configuration management of design deviations and changes, ensuring traceability, risk mitigation, and conformance with protocols across multiple high-consequence production lines.
- Coordinates SPI routing through enterprise-level Document Control systems, ensuring procedural rigor, auditability, and compliance with classified information protocols.
- Administer enterprise documentation systems and digital repositories, driving data integrity, version control, and long-term accessibility to support mission assurance.
- Assist the primary liaison for SPI governance within the Associate Laboratory Directorate for Weapons Production (ALDWP), policy compliance standards, and documentation strategy.
Job Knowledge Summary:
- Familiar with operational processes, methodologies, and program deliverables relevant to the assigned role and facility.
- Familiar with Laboratory policies, procedures, and DOE requirements, including training, qualification, and readiness standards.
- An understanding of integrated safety, work control, and compliance requirements within facility operations.
- Ability to independently follow, evaluate, and improve procedures, policies, and end-to-end work processes.
Operations Support Specialist 3 ($85,900-$139,900)
In addition to the Operations Support Specialist 2 requirements outlined above, qualification at the Operations Support Specialist 3 level requires the following:
- Advanced understanding of operational processes, methodologies, and program deliverables relevant to the assigned role and facility.
- Advanced knowledge of Laboratory policies, procedures, and DOE requirements, including training, qualification, and readiness standards.
- Advanced knowledge of operational quality assurance, including document control, records management, and performance measurement systems.
- Ability to independently research, analyze, and recommend solutions for improving operations and maintaining high-quality standards.
- Advanced communication and interpersonal skills, with the ability to convey complex operational concepts to diverse audiences.
- Ability to independently research, analyze, and recommend solutions for improving operations and maintaining high-quality standards.
- Ability to cross-train in more than one mission area of the Mission Services Team, to include processing Engineering Authorization (EAs) and assisting with deliverables for other organizations that are supported.
What You Need
Minimum Job Requirements:
Knowledge and Skills:
Knowledge of and experience in operational work, specifically in data management, metrics generation, and status reporting mechanisms. Demonstrated skillset in attention to detail with technical administrative processes and protocol.
Organization and Time Management
Demonstrated ability to organize, prioritize and follow-through to completion on multiple tasks, often under strict deadlines, with frequent interruptions, and changing priorities in a dynamic and fluid working environment. Ability in planning and executing to defined due dates, documenting actions completed, providing status on actions completed, and completing all work tasks with some direction.
Business Systems
Demonstrated knowledge and experience with the Microsoft Office Suite (particularly with Outlook, Excel, Word, Teams, and SharePoint) WebEx, Adobe applications, etc.
Critical Thinking
Proven ability to research, compile, and interpret technical data derived from multiple sources to produce reliable metrics, trends, and forecasts related to projects. Utilize data to recommend solutions.
Communication
Excellent interpersonal, verbal, and written communication skills while interacting effectively with people throughout the organization hierarchy and in partnership with internal support organizations. Ability to communicate program requirements and detailed elements to both technical and non-technical personnel.
Education and Experience at lower level:
Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.
Education and Experience at higher level:
Position requires a Bachelor's Degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable.
Desired Qualifications:
- Advanced understanding of Quality Assurance requirements that flow down to programmatic operational customers supporting nuclear weapons scope. Emphasis in Weapons Quality, Laboratory records management and document development and configuration management.
- Knowledge of organizational improvement methodologies such as Lean Six Sigma, Human Performance Initiative, and 5S.
- Lead continuous improvement and innovation in documentation practices, identifying systemic gaps, leveraging data insights, and driving process enhancements in collaboration with engineering, quality, and operations stakeholders.
Special Skills/Knowledge
- Demonstrated knowledge of Lab procedures, standards, and guides.
- Skilled in schedule development and maintenance
- Knowledge of training programs, processes and applicability of training requirements in both nuclear and non-nuclear environments
- Experience with operations or other relevant manufacturing experience
- Experience in customer support
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Work Schedule: This position may require 24/7 coverage, which could involve working a shift schedule. Employees maybe eligible for shift differential pay when assigned by their manager. Shift assignments are at the discretion of the manager.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants:
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid childbirth and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (PTO and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
HRP: This position is subject to the requirements of the DOE Human Reliability Program as specified in 10 Code of Federal Regulation, Part 712, §712.11. These requirements include on going drug and alcohol testing, as well as periodic medical and psychological evaluations.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.
The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email applyhelp@lanl.gov or call (505) 664-6947, opt. 3.
